Privacy Policy

This Privacy Policy forms an integral part of our Terms and Conditions and explains how Well Concept Real Estate Development LLC ("Well Concept", "we", "us", "our") collects, uses, stores, and protects personal data provided through our website www.well-concept.ae and our portal which is used to register the real-estate brokerage agencies (together, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, you should not use our Services.

This Privacy Policy is effective as of 7 January 2026 and may be updated from time to time.

1. Information We Collect

We collect only limited personal and business information that is necessary for communication and agency registration purposes.

1.1 Information You Provide to Us

a) Agency Registration Portal

When registering an agency through our portal, we may collect the following information:

• Company name
• Representative's first name
• Representative's last name
• Establishing date
• Trade / Commercial License number
• License expiry date
• Tax Registration Number (TRN), if applicable
• Business phone number
• Business email address
• Business address
• Company website (if available)

This information is collected solely to verify agencies, manage professional relationships, and maintain regulatory and internal records.

b) Website Contact Form

When submitting an enquiry via our website contact form, we collect:

• First name
• Last name
• Email address
• Phone number

This data is used strictly to respond to your enquiry.

2. How We Use Your Information

We do not sell, rent, or trade your personal data.

Your information is used only for the following purposes:

• Processing and managing agency registrations
• Communicating with registered agencies and website enquiries
• Responding to requests, questions, or business proposals
• Maintaining internal administrative and compliance records
• Ensuring the security and proper operation of our Services

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Your consent when submitting forms
• Performance of a business relationship or pre-contractual steps
• Compliance with applicable UAE laws and regulations
• Legitimate business interests related to real estate operations

4. Data Sharing and Disclosure

We only share your information when strictly necessary and limited to:

• Authorised employees of Well Concept for operational purposes
• Government authorities or regulators where required by law

We do not allow third parties to use your data for their own purposes.

5. Data Retention

We retain personal data only for as long as necessary:

• Agency registration data: retained while the agency relationship remains active or as required by law
• Contact form enquiries: retained for a reasonable period for follow-up and record purposes

Data is securely deleted or anonymised once it is no longer required.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent where processing is based on consent
• Ask questions regarding how your data is handled

Requests can be made using the contact details below.

8. Cookies

Our website may use essential cookies for basic functionality. For more information, please refer to our Cookie Policy available on our website.

9. Contact Information

The data controller for the purposes of this Privacy Policy is:

Well Concept Real Estate Development LLC
Office 303, Floor 3,
Bay Square 1, Business Bay,
Dubai, United Arab Emirates
Email: info@well-concept.ae
Telephone: +971 4 577 65 88

If you have any questions or requests relating to this Privacy Policy or your personal data, please contact us using the details above.